Maxamtech Digital Ventures,Customer Service @ Career Job Solution

Job Description

Maxamtech Digital Ventures Customer Service Representative- Manager Location: Pune, Kalyani Nagar Shift Time: 9:30am -6:30pm Role type: Fulltime About Maxamtech Maxamtech Digital Ventures Powers gaming for large business houses, OTTs , Telecoms to retain, engage and monetize their existing user base via Games 360 platform and innovative gaming formats for all gamers and age groups. Our Product - https://www.qgamesmela.com/ Overview The Customer Service Manager is a crucial role within the organization, responsible for providing leadership to the customer service team and ensuring exceptional customer satisfaction. This role plays a key part in driving the team's performance and fostering a positive customer service experience. Key Responsibilities Supervise and support the customer service team in handling customer inquiries and resolving issues efficiently Monitor team performance and conduct regular coaching and training sessions to enhance skills Set clear team. goals and objectives, ensuring alignment with organizational objectives Develop and implement customer service policies and procedures to optimize efficiency Handle escalated or complex customer issues, providing solutions and ensuring customer satisfaction Assist in recruitment and onboarding of new team members Generate reports and provide insights on team performance and customer feedback Collaborate with other departments to improve overall customer experience Stay updated with industry trends and best practices to continuously improve service standards Lead by example by demonstrating excellent customer service skills Required Qualifications Bachelor's degree in Business Administration or a related field Proven experience in a customer service role, with at least 2 years in a leadership or supervisory position Excellent communication and interpersonal skills Strong problem-solving abilities and the capability to handle difficult situations Demonstrated ability to prioritize and manage multiple tasks effectively Proficiency in using customer service software and MS Office applications Ability to analyze data and generate insights for process improvements In-depth understanding of customer service principles and practices Leadership skills with the ability to motivate and develop team members Customer-oriented mindset with a focus on delivering exceptional service Skills: service standards,ms office,customer feedback,generate reports,customer service team,clear team goals and objectives,customer service policies and procedures,handle escalated or complex customer issues

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Customer Service (International)Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Maxamtech Digital Ventures,Customer Service

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Keyskills:   service standards ms office customer feedback generate reports customer service team clear team goals objectives customer service policies procedures handle escalated complex customer issues