Team Leader-am-customer Service @ Global Placement

Job Description

Key Roles & Responsibilities:
Familiarize the team with the customer needs, process SOP's and products and governing compliance.
Determining training needs of employees and conducting suitable training programs to enhance their operational efficiency leading to increase productivity.
Provide status reporting of team activities against the program plan or schedule.
Cascade all necessary business information and updates to the executives.
Facilitate problem solving and collaboration.
Identify and manage BQ across the floor to enhance floor performance.
Regular reviews with the Team & analyze the opportunities of improvement & reduction in controllable defects which are a direct impact to Customer Experience
Assisting the Senior manager in organizing, planning and implementing strategy
Coordinating day-to-day operations
Ensuring that goals, SLA and objectives are met
Maintaining a safe and clean work environment
Interviewing and recruiting new employees
Reporting any problems or accidents to senior management
Creating reports, analyzing, interpreting and presenting data
Managing customer complaints and resolving their issues
Assisting with procurement of inventory and supplies
Floor support, Act as a point of escalation and 2nd level of support for all complex scenarios.
Work as a resource person for product development team in order to report issues, diagnose

and collect necessary information.

For more details call @ hidden_mobile or email at hidden_email

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Keyskills:   customer service customer care customer satisfaction customer retention