Senior HR Analyst @ BPO Convergence

Job Description

The Opportunity Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. Were helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, were developing strategies and implementing solutions that enable the transformative change they need to own their future. As a member of the Huron corporate team, youll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Hurons collective strategies and enable real transformation to produce sustainable business results. Join our team and create your future Position Summary POSITION SUMMARY: The HRSS Sr. Analyst, a vital member of the HRSS/ HR Operations team, plays a pivotal role in. delivering unwavering support to employees, managers, and HR colleagues. This involves adeptly handling tickets related to various HR processes, providing robust HR tool support, conducting basic reporting and audits, and executing transactional tasks within stipulated SLAs. The expectation is to consistently deliver quality and professional services to internal customers and stakeholders by strictly adhering to Standard Operating Procedures. Proactive involvement in growing the HR Shared Service model is essential. This role necessitates continual process improvement, ensuring zero-defect processing, and providing highly responsive support to customers. Qualifications RESPONSIBILITIES: Act as a company resource and advisor on human resources matters, encompassing performance management, new hire onboarding, HR processes, administrative support, and Company policies and procedures. Support human resource processes and procedures to guarantee accurate, timely, and consistent delivery to clients. Effectively manage ticket queues across different countries, acting as the day-to-day point of contact for standard employee HR questions and escalating complex issues to HR Associates. Ensure a seamless onboarding experience for new hires and organize support for midyear and year-end performance management processes. Actively participate in process improvement efforts, contributing to special projects as directed. Foster teamwork and a positive work environment by collaborating frequently with other HR members to promote best practices. Log and close out requests promptly in the case management system, responding to tickets within set SLAs to maintain a high customer satisfaction rating. Educate customers on the use of self-service and thoroughly review requests and documents to seek clarification before escalating. Collaborate with HR team members and vendors to resolve issues, ensuring a seamless employee experience. Responsible for Correction/Rescind/Cancel, creating supervisory organizations, external contract support, and goal-setting templates within Workday. Utilize problem-solving skills and tools to conduct root cause analysis, providing training as needed on solutions/outcomes. Conduct basic audits and other tasks to ensure accuracy and timeliness, supporting basic Workday report needs. Identify trends and make recommendations for process improvement. POSITION REQUIREMENTS: Bachelor's degree is required. 2-4 years of experience in a human resources role or customer service experience. Demonstrated understanding of core HR management practices, processes, procedures, and policies. Excellent written and oral communication skills. Proven ability to manage multiple priorities, meet deadlines, and maintain attention to detail. Effective at building credibility quickly and maintaining relationships with employees and HR partners. Ability to work independently and collaboratively across all organizational levels. Proven ability to manage confidential information. Excellent time management skills, self-starter, proactive problem solver, and takes ownership of responsibilities. Advanced problem-solving skills and root cause analysis. Intermediate level of MS Office (PowerPoint, Word, and Outlook). Analytical mindset, with desirable skills in Advanced Excel, Power Automate, Power Apps, and PowerBI. Experience with ServiceNow is a plus. Posting Category Corporate Opportunity Type Regular Country India

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Quality (QA-QC)
Functional Area: Not Applicable
Role/Responsibilies: Senior HR Analyst

+ View Contact

Keyskills:   human resources performance management HR processes administrative support customer service MS Office Advanced Excel ServiceNow new hire onboarding Company policies procedures problemsolving Power Automate Power Apps PowerBI