Call Quality Analyst @ Career Job Solution

Job Description

We are looking for a Quality Analyst to join our team in Sector 1, Noida. The ideal candidate should have a minimum of 1.5 years of experience in the Quality Assurance domain in the BPO industry.

Responsibilities:

Conducting call quality audits on customer interactions to ensure adherence to quality standards and compliance requirements
Analyzing data and identifying trends and areas for improvement in customer interactions
Providing feedback and coaching to customer support executives to improve their performance
Collaborating with the customer support team and other stakeholders to implement process improvements
Creating and maintaining quality reports and dashboards
Staying up-to-date with industry trends and best practices in quality assurance

Requirements:

Bachelor's degree or equivalent
Minimum of 1.5 years of experience in the Quality Assurance domain in the BPO industry
Strong analytical and problem-solving skills
Excellent communication skills in English, both verbal and written
Ability to provide feedback and coaching to customer support executives
Flexibility to work in a dynamic and fast-paced environment
If you are a motivated individual with a passion for ensuring high-quality customer interactions and improving customer satisfaction, we encourage you to apply for this exciting opportunity. We offer a competitive salary package and opportunities for career growth within the company.

Thank and regards
For more details reach out to us at the contact details
Pranshu Sinha
hidden_mobile
re****************s@gm**l.com

Employement Category:

+ View Contact

Keyskills:   quality assurance call quality call monitoring call quality audits