Assoc Cloud SRE
- Replicon
- 3 - 7 years
- Kolkata
- 23 days ago
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Job Description
Position Responsibilities
- Help manage the service requests (fulfillment requests) that customers will raise to maintain their SaaS system as how they need it to be running.
- Communicate and coordinate with team members and other stakeholders that will be involved in any assigned task to the team.
- Perform hotfix deployments, and application maintenance for Deltek s Cloud Professional
- Help create, evaluate, and maintain tools & automation that are used for the processing of services requested and other monitoring requirements.
- Collaborate with Engineering and other stakeholders for any issue analysis and resolution.
- Helps identify and perform process improvements related to Deltek SRE processes.
- Deliver server maintenance for Deltek s Cloud Professional Service Products, configuration changes, and security configurations.
- Troubleshoot raised support cases as part of capacity, configuration, upgrade, and release-related issues.
- Provision of L1/L2 support to troubleshoot basic to complex problems, provide software fault diagnosis, and help resolve operational issues.
- Coordinate with a globally distributed team to continually drive our SRE operations to success.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QA
Role Category: DevOps
Role: DevOps - Other
Employement Type: Full time
Contact Details:
Company: RepliconLocation(s): Kolkata
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Keyskills: Basic Automation Usage SAAS Cloud Server Maintenance Management Troubleshooting Operations Monitoring
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Replicon
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