Bus Process Delivery Sr Analyst - Telecom @ Keshav Encon

Job Description

Skill required: Telecom Operations - Program Project Management Designation: PPSM Sr Analyst Job Location: Bengaluru Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do The PM-Service assurance team is accountable for resolving service issues/escalations by. coordinating with vendors/customers and other relevant stakeholders Degree in Telecom Engineering, or any graduate with telecom/IT Infrastructure project management and service assurance knowledge. Experience, with 2-3 years in Telecom program / IT Infrastructure management/Wireline Network Services preferably in Telecom Service Assurance What are we looking for Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship Excellent knowledge of Telecom service assurance and its processes. Good understanding of Customer engagement and project management Flexible to adapt processes and system rules to drive business outcomes. Basic Excel and PowerPoint skills Ability to individually solve problems using analytical tools and identify practical actions to do so Excellent overall and written communication skills Analytical capabilities, ability to interpret data, and provides business insights. Recommendations to mitigate business and operational risks Roles and Responsibilities Monitor service for issues per customer contract Create incident record for service issues/escalations Triage service issues/escalations (e.g., open conference bridge) Coordinate with vendor and Monitor resolution progress Resolve service issues/escalations including customer meetings and close the incident

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Marketing / Communication
Functional Area: Not Applicable
Role/Responsibilies: Bus Process Delivery Sr Analyst - Telecom

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Keyskills:   Telecom Engineering Service Assurance Customer engagement Project management Excel PowerPoint Telecom Operations Program Project Management IT Infrastructure project management Wireline Network Services Analytical capabilities Written communication skills