Customer Service Representative @ Jdm Consultancy

Job Description

Company Description Pemlix Technology Solutions Pvt Ltd is a leading IT solution provider and BPO solutions company that focuses on providing professional-level lead generation and development solutions, sales, bespoke solutions, back office support, and inbound traffic control to clients globally. Through scalable offshore BPO solutions, we automate current business processes while being flexible to incorporate future ones. We have a highly responsive attitude towards the immediate needs of our clients and their future hopes and dreams in the expanding global business of IT. Our office is located in Noida. Role Description Shift Time- 1.30PM-10.30PM. This is a full-time on-site role for a Customer Service Representative at our Noida office. The Customer Service Representative will be responsible for resolving customer queries using multiple communication channels, ensuring customer satisfaction, building customer relationships, and delivering exceptional customer service. Other. responsibilities include handling customer complaints, processing orders, tracking and resolving issues, and updating customer information. Qualifications Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience skills Excellent listening and communication skills Ability to work in a fast-paced environment and multitask effectively Strong problem-solving skills Familiarity with basic computer skills and Microsoft Office applications Fluency in spoken and written English and Hindi; additional language skills are a plus Minimum of a high school diploma, equivalent GED, or higher education Prior experience in customer service or related field is preferred

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Representative

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Keyskills:   Customer Service Representatives Customer Support Customer Satisfaction Customer Experience Communication skills Fluency in English Excellent listening Fastpaced environment Multitasking Problemsolving Basic computer skills Microsoft Office applications Fluency in Hindi