Customer Service Representative @ Jdm Consultancy

Job Description

Company Description Sefar is a leading manufacturer of precision fabrics from monofilaments for the filtration markets and screen printing. Their products cater to industries such as electronics, graphics, medical, automotive, food and pharmaceutical applications, as well as aerospace, mining & refining and architecture. With its profound understanding of applications, Sefar helps its customers achieve optimum results in their industrial processes. Sefar has subsidiaries and fabrication centers in 26 countries on 6 continents and currently employs about 2800 employees worldwide. Role Description This is a full-time on-site role for a Customer Service Representative at Sefar Group located in Mumbai. The Customer Service Representative will be responsible for providing excellent customer service, support and satisfaction. The role involves answering customer inquiries, resolving customer issues, and maintaining customer relationships. The candidate should possess excellent. communication skills (both verbal and written), a problem-solving mindset, and the ability to multitask in a fast-paced environment. Task 1. Attend general enquiries via any communication tools i.e telephone, email, Webex etc Products related enquiries, new leads and preparing quotation. 2. Verify customers order Validate prices against agreed buying and quoted selling. Liaise with inter-company (IC) on stock availability, delivery lead time, product specification etc before placing order in system. 3. Coordinating order Counter check purchase order (PO) against order confirmation (OC) and make sure all customer requirement has been fulfill and tally. Send OC to customer within agreed working hours. Coordinating with customer, internal teams on any matter concerning the order. 4. Process billing / invoicing Adhere to pricing guidelines established by Centre Head. 5. Assist in payment follow up. 6. Assist in resolving customer complaints Gather informatoin related to the complaint i.e failure description, roll no, affected length, invoice no, pricing, costing etc. Coordinating investigation progress with all parties involved until complaint closed. Communicating with customers about their experiences with a product or service. 7. Preparing report Ensure reports are submitted on timely basis when requested by Sales or Management team. 8. Assist in updating database in ERP Creating new business partner (BP), update BP details, opening credit application etc. Provide accurate, valid and complete information by using the right methods/tools. 9. Administrative work Support in administrative work relating to customer or vendor such as posting, courier arrangement, sample handling, fax-in / out, handling incoming telephone call, filing etc. 10. Managing Assigned Sales Accounts & Order execution Identifies and locates new clients through a variety of methods including networking and cold calls. Applies knowledge of the field and product features to match products to the needs of clients. Answers inquiries from clients concerning products, their uses, and the industry at large. 11. Others Any ad hoc assignment given by Supervisor, Manager or Sales from time to time Sefar employees are responsible for the quality of their work through understanding and fulfilling our customers requirement. Follow Division goals, standards, policies and guidelines. Uses all available technology (e.g., email, call, webex, ect.) to support the sales effort. Qualifications Experience in Customer Service, Customer Support or similar roles Excellent communication and interpersonal skills Strong problem-solving and multitasking abilities Customer Satisfaction and Customer Experience management skills Experience using CRM software or related tools Fluency in English and Hindi is required; knowledge of other local languages will be an added advantage Bachelor's degree in Business Administration or relevant field is desirable On-Site Location - Bhiwandi Preferred Candidates From - THANE - Navi Mumbai - Kalyan

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Representative

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Keyskills:   communication skills customer service customer support English Hindi problemsolving multitasking CRM software