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Tech Mahindra Ltd Hiring For International Blended & Voice Process

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 Tech Mahindra Ltd Hiring For International Blended & Voice Process

Job Description


Tech Mahindra Ltd Pune Hiring for International Voice & Email Process


Contact- HR Mayuresh 8830743*** (Call/WhatsApp)

Interview Location- Tech Mahindra Sharda Center ground floor Erandwane Karve road Pune


Monday to Friday : 12 pm to 4 pm


Work Location- Tech Mahindra Hinjewadi Phase 3(Both Way Cab facility)

Role & responsibilities


  • Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services.
  • Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
  • Listen actively to customer needs, concerns, and feedback, and respond appropriately.
  • Accurately document customer interactions and update records in the CRM system.
  • Collaborate with team members and other departments to resolve complex issues.

Required profile


  • Min 6 months of international Voice experience
  • In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
  • Experience resolving customer issues in billing,
  • Demonstrated communication skills.
  • The clarity in thought process (Able to articulate his/ her thought)
  • Ability to handle tough situations with customers.
  • Strong ability to multitask and take fast decisions independently.
  • Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
  • Customer Centric & Logical Thinking & Need to be Enough Spontaneous
  • Ensure Timely & Professional Responses to all Queries.

Perks and Benefits

Cab Facility both ways [ Pick up and drop within Transport radius. Immense Growth

Loyalty bonus upto 20kinterview Rounds: 1st Level - UAT / Operations 2nd Level - Versant [ Need to score 60 and above]

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Tech Mahindra
Location(s): Pune

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Keyskills:   International Voice Process US Process international blended process Australian Process Us voice process international call center international voice International Process International Calling UK Process International bpo

 Fraud Alert to job seekers!

₹ -5 Lacs P.A

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Tech Mahindra

Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...