Hiring Customer Service Associate_US @ NTT Data Information

Job Description

Roles and Responsibilities

• Ensures assigned calls are worked towards resolution.
• Follows the basic rules as provided on the SOP.
• Develops foundational understanding of broader interdependencies across various processes.
• Assists in resolution of outstanding issues from previous transactions.
• Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing timeline as per contract.

Requirements for this role include:

• University degree or equivalent that required 3+ years of formal studies.
• Good Verbal and Written communication skills.
• 0-1+years of relevant experience in handling customer queries via calls.
• 1+year of experience in MS Excel. Flexible with shift timings. Flexible to work from office.

Job Location: Oxygen Business Park, Sector 144, Noida

Transport: Both ways cab

Note : Interview will be conducted face face at NTT DATA Office Noida

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Keyskills:   customer service ar support cooms excellent follow caller up