Customer Care Executive @ Corporate Steps

Job Description

Duties/ Roles & Responsibilities

• Respond to customer inquiries and resolve their issues via email, phone, or chat.
• Assist customers with placing orders, tracking shipments, and processing returns.
• Provide product information and recommendations to customers.
• Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate complex issues to senior representatives or supervisors.
• Stay up to date with product knowledge and industry trends to provide excellent customer service.
• Meet and exceed customer satisfaction goals and performance metrics
• Continuously improve customer service processes and procedures.

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Keyskills:   customer support customer service customer care