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Service desk - Fresher (Male) @ Pentagon System

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 Service desk - Fresher (Male)

Job Description

Openings for Service Desk Coordinator...


  1. Location: Andheri
  2. Salary: 30- 40 CTC
  3. Education: Graduate with good Communication

Role & responsibilities


  • Create and assign service tickets to appropriate teams for resolution
  • Monitor and respond to IT support tickets on time
  • Provide excellent customer service and ensure a positive user experience
  • Team Management
  • Adhere to established service level agreements and response times for service requests
  • Vendor management for Service support
  • Asset Inventory
  • Verbal / Written co-ordination with internal teams
  • Periodic MIS reports preparation
  • Daily / Weekly / Monthly call report prepare (Engineer wise / Category wise / Location wise )
  • Report prepare in excel with pivot table and chart wise data

Interested candidates can share their cv to al*********e@pe*****n.co.in

Whatsapp: 9765778***

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: Incident Management
Employement Type: Freshers

Contact Details:

Company: Pentagon System
Location(s): Mumbai

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Keyskills:   IT Helpdesk IT Service Desk Service Desk

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₹ .75-4.25 Lacs P.A

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Pentagon System

Pentagon System & Services has been a trusted and leading IT solutions provider for over three decades, consistently delivering innovative and reliable services to meet the evolving needs of businesses across industries. Established in 1994, Pentagon began as a small-scale IT solutions provider ...