Application Tech Support Practitioner @ Accenture

Job Description

Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management

Good to have skills :Service Desk Voice Support, Japanese Language
Minimum 2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide efficient and effective service desk support to clients.

Troubleshoot and resolve technical issues reported by clients.

Document all support activities and solutions for future reference.

Collaborate with team members to enhance service desk processes.

Stay updated on the latest technologies and trends in service desk management.
Professional & Technical
Skills:

Must To Have
Skills:

Proficiency in Service Desk Management.

Good To Have
Skills:

Experience with Service Desk Voice Support.

Strong understanding of IT service management principles.

Knowledge of incident and problem management processes.

Excellent communication and interpersonal skills.
Additional Information:

The candidate should have a minimum of 2 years of experience in Service Desk Management.

This position is based at our Gurugram office.

A 15 years full-time education is required.
Qualifications 15 years full time education

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: Telecom
Role: Telecom - Other
Employement Type: Full time

Contact Details:

Company: Accenture
Location(s): Noida, Gurugram

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