Customer Service Representative @ United Career

Job Description

JOB DESCRIPTION for CUSTOMER SERVICE REPRESENTATIVE Company Name Website Prole CTC Ranges up to Experience Locaon Working Days & Timings Buildout Retail Private Limited (Sneakare) hps://sneakare.com/ Customer Service Representave Up to 25k (Depending upon your last withdrawn and skill sets) 2 to 4 Years A15- Gujranwala Town, Delhi 110009 Monday to Saturday & 9:30 am to 6:30 pm We are a leading sneaker care company, known for our high-quality products targeted towards the young and fashion-conscious audience. Our mission is to provide innovave soluons that help sneaker enthusiasts keep their footwear looking fresh and stylish. We take pride in our commitment to excellence and creavity, and we are seeking a talented Content Creator / Reel Maker to join our dynamic team. We are seeking a movated and energec Customer Service Representave to join our team. In this role, you will be responsible for understanding customer queries and help resolve the same through both voice and non-voice. process, promong the products and ensuring customer sasfacon. About Us: Job Summary: Key Responsibilies: Addressing the incoming queries of customers through calls, chats, emails and social media plaorms. Resolving complaints through interacve communicaon to ensure customer sasfacon. Connecng with customers on calls as and when required. Idenfying and assessing customer's needs and promong the products through upselling and cross-selling. Helping with personalizaon and customizaon as per customer requirements. Understanding why customers abandoned their carts and trying to assist them in making the conversions. Staying up-to-date with product knowledge and providing accurate and complete informaon to the customers. Maintaining accurate and detailed records of customer interacons, orders, and feedback in our CRM system. Building sustainable relaonships and trust with customers and ensure customer retenon. REQUIREMENTS : Previous experience in customer service, preferably in both voice and non-voice process. Exceponal communicaon skills, both verbal and wrien, with a persuasive and customer-focused approach. Must be uent in both English and Hindi. Fluency in any addional language will be a plus. Strong interpersonal skills to build relaonships and connect with customers eecvely. Prociency in using CRM soware. Ability to mul-task and priorize tasks eecvely. Detail-oriented with excellent organizaonal and me management skills. A passion for apparel industry is a plus, as it will contribute to your ability to connect with customers and promote our products eecvely. If you are a dynamic, creave, and passionate Content Creator / Reel Maker with a keen interest in sneakers, streetwear, fashion, and travel, we would love to have you as part of our team. Join us on this excing journey of creang impacul and trendseng video content for our audience

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Representative

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Keyskills:   customer service communication apparel industry CRM software multitasking organizational skills