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Technology Expert @ IT By Design

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 Technology Expert

Job Description

Role & responsibilities

  • Day-to-day troubleshooting and resolution of escalated incidents
  • Monitor and address NOC alerts
  • Dispatch to client sites to resolve urgent and critical incidents
  • Provide clear and direct communication to clients with regular updates
  • Participate in an on-call Escalations rotation
  • Maintain and update service tickets in your queue
  • Compile SOPs to help expand the knowledge base
  • Deploy agile projects on as-needed basis
  • Complete required certifications as outlined in the letter of agreement

Preferred candidate profile -

Operating Systems :

Windows Server

  • Linux (RedHat, Ubuntu, CentOS, etc.

Mac OSX Server Applications :

  • Active Directory

Exchange Server

Office 365 (Exchange Online, SharePoint Online, Teams, OneDrive)

Hyper-V & VMware

  • Veeam and Datto (Backup Solutions) Virtualization (Must-Have)
  • Hyper-V
  • VMware Networking (Strong Good-to-Have):
  • Cisco routing/switching (basic to intermediate level)

SonicWall / Fortinet / Aruba / Cisco Wireless Cloud Experience (Bonus but Not Mandatory): Azure AD, Conditional Access, Intune Amazon S3, Google G-Suit

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: IT Infrastructure Services - Other
Employement Type: Full time

Contact Details:

Company: IT By Design
Location(s): Noida, Gurugram

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Keyskills:   Windows Server GPO Backup Exchange Server Virtualization Hyper-V Networking Migration DNS Group Policy Active Directory DHCP FSMO Azure Active Directory Patch Management

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IT By Design

Company DetailsIT BY DESIGN