Lean Six Sigma Process Value Leader @ Capgemini

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Lean Six Sigma Process Value Leader

Capgemini
4 - 8 years
Hyderabad
28 days ago
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Job Description

Key Responsibilities Client Engagement & GTM

Drive GTM activity including customer conversations, pre-sales and global RFPs response

Work with business stakeholders on aligning process solutions to organizational goals and to resolve client challenges

Act as a liaison between business and IT teams to provide process solutions that meet a client's expectations

Process Blueprinting & Optimization

Identify and implement strategies to standardize and optimize business processes, applying Lean Six Sigma and value stream mapping

Lead initiatives for cost reduction, quality improvement, and operational efficiency.

Process Standardization & Best Practices

Develop and document standardized processes and process blueprints, using frameworks such as BPMN, APQC, and SCOR.

Exhibit best practice and consistency across business functions.

Customer Experience

Enhance customer experience by designing process journeys that focus on customer CTQs (Critical to Quality).

Benchmarking & Competitive Analysis FP Responses & Solution Proposals

Develop process solutions to client needs using actionable process solutions

Build the capability for developing high-quality proposals with reusable templates, tools and accelerators for fast and professional responses

RPA & Automation Must have Skills

Lean Six Sigma Black Belt certification

Proven experience in delivering value in one or more of the processes (Order to cash /Request to answer)

Direct team management experience

Our Ideal Candidate Education:Masters in business administration or any other related specialization from a relevant institution. Critical Skills:

Process Blueprinting & DocumentationWell-equipped in mapping and documenting processes (AS IS/TO BE) using industry-standard frameworks.

Analytical Skills:

Strong analytical and data interpretation skills to derive actionable insights from process KPIs and metrics.

Stakeholder EngagementEffective communication and interpersonal skills including research, writing, and presentation skills to engage all stakeholders.

Problem Solving & InnovationStrong ability to apply critical and innovative thinking to challenging issues, developing creative solutions.

Leadership & Team CollaborationStrong experience, leading cross-functional teams and independent and collaborative work in teams. Ability to form and maintain cross-functional relationships

Good to Have:Thought leadership experience in which I have developed whitepapers, concept notes, or POVs process consulting

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time

Contact Details:

Company: Capgemini
Location(s): Hyderabad

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Keyskills: lead operations data interpretation team management quality improvement customer experience accounts receivable accounts payable project management process consulting invoice processing order to cash general ledger team leading finance

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Lean Six Sigma Process Value Leader @ Capgemini

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