Process Architect
- Photon
- 10 - 15 years
- Kolkata
- 12 months ago
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Job Description
Analyse and document existing business processes, identifying areas for improvement and automation.
Design, develop, and implement process improvement initiatives, including Lean, Six Sigma, and other methodologies.
Develop and maintain process maps, flowcharts, and other process documentation.
Collaborate with cross-functional teams (e.g., operations, technology, compliance) to define and implement end-to-end process solutions.
Identify and implement process automation opportunities using technologies such as RPA (Robotic Process Automation).
Ensure compliance with relevant regulations and industry best practices.
Monitor and analyze process performance metrics and identify areas for continuous improvement.
Stay abreast of industry trends and best practices in process management.
Mentor and guide junior team members on process improvement methodologies.
Required Skills:
10+ years of experience in process improvement, automation, and business process management.
Proven experience in implementing Lean and Six Sigma methodologies.
Strong understanding of business process mapping and documentation techniques.
Experience in banking domain, with a focus on client life cycle journeys (onboarding, screening, KYC/CDD, offboarding).
Strong analytical and problem-solving skills.
Excellent communication, presentation, and interpersonal skills.
Ability to work 1 independently and as part of a team. 2
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Onboarding - Non VoiceEmployement Type: Full timeContact Details:
Company: PhotonLocation(s): Kolkata+ View Contact
Keyskills: Process automation Automation Interpersonal skills Process improvement Analytical Business process mapping Business process management Continuous improvement Six sigma Lean six sigma
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