Intune Specialist,Sr
- Stefanini
- 4 - 9 years
- Noida, Gurugram
- 8 months ago
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Job Description
The IT Specialist, Sr. will act as support escalation engineer to our lower tier support groups. When lower tier groups receive a ticket they will work with the user to resolve the issue. If they are unable to resolve the problem they will escalate the ticket to the next level. The Senior engineer will work on the ticket and look to resolve the issue. If the issue is more severe in nature they will be required to escalate the issue to the vendor and work with the vendor to further troubleshoot the problem. The role requires strong cooperation with the platform architects to ensure that the problem is solved in the fastest possible time.
MAIN JOB RESPONSIBILITIES
- Handle all tickets escalated to our L3 team
- Troubleshooting Egnyte or other similar file sharing tools
- Restore accidentally deleted files by users
- Coordinate data migration as required
- Guide customers regarding best practice Egnyte usage
- Update the Egnyte microsite with new information as needed
- Create and update kb articles
- Work with communication team when new features are being introduced
- Coordinate platform changes down to L2 team
- Onboard new users on Egnyte as needed
- Run audit reports in order to determine and resolve escalated issues
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: StefaniniLocation(s): Noida, Gurugram+ View Contact
Keyskills: Data migration Usage Work management Active directory Customer service Windows Troubleshooting SCCM Operations Auditing
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