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Assistant Manager - Operations @ Hexaware Technologies

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 Assistant Manager - Operations

Job Description

Roles & Responsibilities

  • Analysis Strong Analytical skills with an ability to draw conclusions from data.
  • Process improvements/ optimization done for the respective process.
  • Ability to think Out of box and provide solution.
  • Understanding of the Business situation and capability to address issues.
  • Open to go beyond the call of the duty to exceed expectations.
  • Patience while giving feedback, Open to change, multi-tasking skills, Interpersonal skill.
  • Reports Ability to work on data and generate various types of reports.
  • Able to work in multiple processes; flexible and eager to pick additional responsibilities/ activities.
  • Must be able to conduct audits, trainings, floor support and supervise shifts (if required)
  • Driving quality initiatives in the team to minimize Escalations.

For any queries

Whatsapp - 9082299***

Mail resume on - ma*****d@he*****e.com

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Assistant Manager
Employement Type: Full time

Contact Details:

Company: Hexaware Technologies
Location(s): Mumbai

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Keyskills:   Escalation Management Contact Center Management People Management Skills Voice Process SLA Management Team Management Attrition Control Team Leading Shrinkage CSAT

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Hexaware Technologies

Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...