Contact Center Manager - Mysore - Federation
- Federation Indo
- 3 - 4 years
- Mysore
- 6 years ago
- Email to a friend
- Report this job
Job Description
The Manager is responsible for developing and managing staff of more than 30 Advisors and 3 Team Leaders. The Admissions Advising team is responsible to welcome and assist all inquiries and applicants in and throughout their Admissions process.
As such the Advisors are working shifts and on different communication channel.
Location: Mysore
Full-time position
RESPONSIBILITIES:
- Leading the department to reach goals and exceed through excel existing process and technology
- Actively looking for new ways to improve performance and Quality, both technology and process
- Develop, measure and monitor performance to positively affect the Admissions Advising environment and its success.
- Improve Service experience throughout all channels of communication
- Monitor performance by reviewing relevant reporting data and producing statistical reports.
- Oversee existing procedures and creating new once
- Ensure that staff is align with University policies and code of behavior
- Perform confirmations, QAs and tasks for assuring performance in the highest standards.
- Ability to answer questions for applicants
- Responsible for shift schedule and transportation
- Demonstrates knowledge of services, professionalism and outstanding customer service.
- Performs other related duties as assigned.
QUALIFICATIONS:
- Minimum education required: Bachelor's degree
- Fluent English Level
- 3 years of supervisory experience required
- Working knowledge of industry trends and metrics is required
- Experience with contact center management- Preferred.
Job Classification
Industry: Education, Teaching, TrainingFunctional Area: Other, Role Category: OtherRole: OtherEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any SpecializationDoctorate: Any Doctorate in Any Specialization, Doctorate Not RequiredContact Details:
Company: Federation of Indo Israeli Chambers of CommerceLocation(s): Mysore
Keyskills: Customer Service Contact Center Management Staff Management
Similar positions
Federation Indo
Established in 2012, the Federation of Indo-Israeli Chambers of Commerce (FIICC) South India is a non-government, industry-led and industry-managed organization, playing a proactive role in India's development process and serves as a much-needed link between the business communities of South India a...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in