Assistant Manager - Process Training
- WNS Global Services
- 6 to 9 Yrs
- Hyderabad
- 4 months ago
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Job Description
To deliver training to NHs & exiting staff members following training manuals, training plan & standards and publish relevant reports.Successfully delivery client / Internal targets set on certification standards. Gauge post training performance of agents trained during the OJT period & take learnings back to the subsequent batches. Lead all BAU interventions such as TNI / TNA, refreshers, Knowledge assessments, design short content. To evaluate and make necessary amendments to the training material on periodic basis. Complete indulgence on Reporting / MI for all training relevant chores. Interact with clients & share lob / SME intelligence for process betterment. Actively participate & present training performance on Daily/Weekly/Monthly internal & client reviewsQualifications
GraduateEmployement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Technical / Process Training
Functional Area: Not Applicable
Role/Responsibilies: Assistant Manager - Process Training
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Keyskills: process training tna tni ojt
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₹ 3.0 - 4.5 Lakh/Yr
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WNS Global Services
Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Service...
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