Technical Support Executive @ Kart Net Crm Solutions

Job Description

As a Technical Support Executive , you will play a critical role in ensuring the smooth operation of our products and services. You will interact with clients to diagnose and resolve technical issues, deliver top-notch customer service, and contribute to the overall success of our company. Location Kolkata (Work From Office) Type Full Time Department Customer Support As a Technical Support Executive, you will play a critical role in ensuring the smooth operation of our products and services. You will interact with clients to diagnose and resolve technical issues, deliver top-notch customer service, and contribute to the overall success of our company. As a Customer Success Executive at Web Spiders, you will be a key player in ensuring our clients derive maximum value from our products and services. You will build and maintain strong relationships with clients, understand their business needs, and collaborate with internal teams to ensure the successful implementation and. ongoing satisfaction of our solutions. Location - Kolkata (Work From Office) Work Timing - Rotational Shift Experience - 0-1 years Key Responsibilities: Client Support: Provide timely and effective technical support to clients and customers via phone, email, chat, or in-person meetings. Issue Resolution: Diagnose and troubleshoot technical problems, and work towards quick and effective solutions. Documentation: Maintain detailed records of client interactions and technical issues, including resolutions and solutions. Product Knowledge: Develop a deep understanding of Webspiders" products and services to provide accurate and comprehensive assistance. Customer Education: Educate clients on product features, functionality, and best practices to optimize their experience. Collaboration: Collaborate with cross-functional teams, including software developers and product managers, to escalate and resolve complex technical issues. Feedback: Collect and communicate client feedback to help improve products and services. Technical Documentation: Create and update user manuals, knowledge base articles, and FAQs to assist clients in resolving common issues independently. Qualifications: Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent work experience. Strong technical aptitude and problem-solving skills. Excellent communication and interpersonal skills. Experience in technical support or a related customer-facing role is a plus. Familiarity with Webspiders" products and services is a plus. Ability to work independently and in a team environment. Adaptability and willingness to learn new technologies. Benefits: Process Oriented Appraisals On-the-job Training Rewarding Buddy-Referral Program Training Room and Library Lunch Subsidy Complimentary Breakfast, Evening Snacks at Office

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Back Office Operations
Functional Area: Not Applicable
Role/Responsibilies: Technical Support Executive

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Keyskills:   Technical Support Customer Service Issue Resolution Documentation Product Knowledge Customer Education Collaboration Feedback Technical Documentation Interpersonal skills Adaptability Bachelors degree Strong technical aptitude Problemsolving skills Excellent communication Willingness to learn