Application Support - Service Delivery Lead @ Clover Infotech

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Application Support - Service Delivery Lead

Clover Infotech
7 - 10 years
Mumbai
11 months ago
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Job Description

Job Summary:

The Service Delivery Lead is responsible for managing and ensuring smooth application support operations for Retail Net Banking and Mobile Banking. This role involves leading the team, delivering on SLAs, managing escalations, and ensuring high service quality for clients in the Banking and Financial Services domain.

Key Responsibilities:

Oversee and manage application support for Retail Net Banking and Mobile Banking channels.

Ensure adherence to SLAs and timely resolution of client issues.

Act as the point of escalation for critical incidents and coordinate with L2/L3 teams for resolution.

Manage and mentor the support team, ensuring skill development and performance improvement.

Collaborate with stakeholders to streamline processes and improve service delivery.

Analyze and report on service metrics, incidents, and root causes to identify improvement areas.

Ensure compliance with client and organizational standards during 24 7 shift coverage.

Qualifications:

Proficiency in Linux, PL/SQL, Middleware, and APIs.

Strong knowledge of Banking and Financial Services, specifically Channels Retail Net Banking and Mobile Banking.

Skills:

Excellent oral and written communication skills.

Strong analytical and problem-solving abilities.

Leadership and stakeholder management capabilities.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery Leader
Employement Type: Full time

Contact Details:

Company: Clover Infotech
Location(s): Mumbai

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Keyskills: SAN Application support French Linux Analytical Stakeholder management Service quality Middleware Financial services Performance improvement

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Clover Infotech

Clover Infotech is a leading IT services and consulting company. We are a strategic partner to the worlds leading technology OEMs such as Oracle (Platinum partner), Microsoft (Gold partner) and IBM. We provide solutions and services across application and technology modernization, cloud enablement...

Application Support - Service Delivery Lead @ Clover Infotech

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