L1 Desktop Support Engineer (Technical Support)
- Rigved Technologies
- 1 - 6 years
- Mumbai
- 1 month ago
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Job Description
Role & responsibilities:
1. IT Support & Ticket Management:
- Manage and prioritize IT support tickets based on urgency & impact.
- Utilize ticketing tools to log, track, & resolve incidents efficiently.
- Troubleshoot VPN connectivity issues, understanding backend processes for secure remote access.
- Provide support for Outlook & mail configuration, ensuring seamless email communication.
- Assist users in resolving hardware and software issues, including desktops, laptops, & peripherals.
2. Network & System Administration:
- Configure & manage Active Directory (AD), handling user authentication, group policies, & permissions.
- Perform network printer configuration, including troubleshooting printer connectivity issues.
- Understand & manage Domain vs. Workgroup setups based on organizational needs.
- Handle cable crimping & network cabling tasks to ensure proper connectivity.
- Manage DHCP settings to dynamically assign IP addresses to devices.
3. Hardware & Virtualization Support:
- Troubleshoot & differentiate between DDR3, DDR4, and DDR5 memory technologies.
- Provide technical insights into various types of printers & their configurations.
- Support HVD (Hosted Virtual Desktop) & VDI (Virtual Desktop Infrastructure) environments.
4. Cloud & Licensing Management:
- Understand the difference between O365 & M365, assisting in cloud-based collaboration tools.
- Manage O365 licenses, ensuring compliance & proper allocation of resources.
Preferred candidate profile:
- Written and oral fluency in English.
- Relieving & Experience Letters of all the previous organizations worked with.
- Candidate must have completed Degree / Diploma from UGC/AICTE approved University.
- Notice Period less than 15days
Perks and benefits:
- Cab Facility
- Meal Vouchers
- Shift Allowances
- Bonuses
Job Classification
Industry: Recruitment / StaffingFunctional Area / Department: IT & Information Security
Role Category: IT Support
Role: Desktop Engineer
Employement Type: Full time
Contact Details:
Company: Rigved TechnologiesLocation(s): Mumbai
Keyskills: Desktop Troubleshoot o365 OS Installation Outlook Configuration EUC Ticketing Tools Remote Os Troubleshooting IT Support Printer
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Rigved Technologies
Rigved Technologies Pvt Ltd Rigved is an ISO 27001 certified Company engaged in delivering IT Services across Technology spectrum with key focus on SAP. Headquartered in Mumbai since, 2008 our commitment to quality and years of experience has made us serve multiple clients India with 96% retenti...
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