Recipient Services Specialist - North @ Unnati

Job Description

The sales manager (Recipient Services Specialist) requires surgical expertise, good product understanding, strong sense of empathy and the continuous development and application of business acumen. The person is responsible for supporting business growth and achievement of target sales by increased engagement with HCP's (Surgeons, Audiologist and therapist), patients and by building advocacy. About the Role Accountability 1: Deliver on Customer Experience Visit recipients (customers) at their place of residence to learn and understand their hearing journey Conduct events and activities for recipients to drive upgrades Monitor and assess the quality of services provided by surgeons, OR teams, audiologist, and ensure OR staff are trained to support Cochlear surgeries Enable the HCPs to know the importance of Early Intervention and are equipped to provide the best outcomes for the customers Accountability 2: Achieve Sales Targets In partnership with the Area Business. Manager, implement business and marketing plans to achieve sales targets and revenue objectives Demonstrate exceptional sales and business acumen to identify market opportunities, competitive positioning, research customer needs and generate sales/secure orders Accountability 3: Build and Manage Advocacy Maintain CRM system (Salesforce) with appropriate customer data and leverage recipient data to consistently drive volunteer activities based on business needs Partner cross-functionally with key business areas (Marketing) to ensure successful execution of events Collaborate with Health Care Professionals (HCPs) to develop and improve the necessary infrastructure to support and build advocacy in the region market About You Minimum Bachelor's Degree in engineering or pharmacy with 4 - 8 yrs of relevant experience Demonstrated successful sales performance & sales planning ability Strong Interpersonal skills, with focused People/Customer/Result orientation Strong grasp on the market and understanding around the complexities, competition, customer preferences etc Ability to prioritize and execute as per the needs of the business and the current set of challenges Strong learning agility and problem-solving skills Knowledge of the local language is a must

Employement Category:

Employement Type: Full time
Industry: Internet / E-Commerce
Role Category: Marketing / CommunicationInternet Marketing
Functional Area: Not Applicable
Role/Responsibilies: Recipient Services Specialist - North

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Keyskills:   business acumen sales marketing CRM management interpersonal skills sales planning market knowledge surgical expertise product understanding empathy problemsolving