Head of Quality Assurance @ Unnati

Job Description

As a Head of Quality Assurance, you will be responsible for ensuring the quality and compliance of incoming materials, calibration of monitoring and measuring equipment, in-process inspections, documentation, final/client inspections, and various aspects of quality control. This role involves managing a team and maintaining records in accordance with ISO standards.

What you will do:

Conducting incoming inspections of raw materials within one working day of receipt
Mentoring and supervising a junior engineer to handle incoming inspections independently
Maintaining and updating all records required by ISO standards for the incoming inspection process
Performing calibration of all monitoring and measuring equipment
Maintaining and updating all records required for calibration
Conducting stage-wise in-process inspections to ensure product quality
In the event of any issues, discrepancies from design, or quality-related problems, raise Non-Conformance Reports (NCRs) to the production team
Maintaining and updating all records required for in-process inspection
Ensuring documentation compliance before and after the Continuous Improvement (CI) process according to the checklist
Ensuring compliance with Total Quality Management (TQM) Monthly Review Meetings (MRM)
Ensuring proper closure of Non-Conformance Reports (NCRs)
Tracking and reporting the number of Inspection and Test Outcomes (ITO) completed before CI compared to the total number of CIs
Ensuring ITO and CI Meeting Minutes (MOM) compliance within 2 days of inspection
Analyzing the top 10 Continuous Improvement (CI) points from the previous year and ensuring they are not repeated in the current year
Addressing the top 10 customer complaints (CC) and implement measures to prevent their recurrence in the current year
Investigating, root cause analysis (RCA), and implement Corrective and Preventive Actions (CAPA) for service team-related issues
Conducting training sessions on various quality-related topics
Organizing training sessions on various Total Quality Management (TQM) concepts
Developing training modules for quality and TQM
Implementing a stage-wise production approach to enhance product quality

What you need to have:

Bachelor's degree in a relevant field (e.g., Quality Assurance, Engineering)
Previous experience in quality control and assurance
Strong knowledge of ISO standards and quality management principles
Excellent leadership and mentoring skills
Effective communication and documentation skills
Analytical and problem-solving abilities
Commitment to continuous improvement and quality excellence

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Keyskills:   quality control assurance quality assurance management total quality management tqm quality control in-process inspections principles