Application Support - Senior Engineer L2 @ Clover Infotech

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Application Support - Senior Engineer L2

Clover Infotech
5 - 7 years
Mumbai
11 months ago
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Job Description

Job Summary:

The Senior Engineer L2 is responsible for managing technical escalations, troubleshooting, and resolving complex issues associated with Retail Net Banking and Mobile Banking. This role demands hands-on expertise in Linux, PL/SQL, Middleware, and APIs to ensure smooth operations and maintain application stability in a 24 7 environment.

Key Responsibilities:

Troubleshoot and resolve L2-level application issues for Retail Net Banking and Mobile Banking channels.

Conduct root cause analysis for recurring technical problems and recommend long-term solutions.

Collaborate with L1 and L3 teams to ensure seamless resolution of issues.

Implement patches, bug fixes, and minor enhancements in coordination with development teams.

Monitor system performance and address potential issues proactively.

Develop and maintain documentation, knowledge articles, and training materials to enhance team capabilities.

Provide on-call support as part of 24 7 shift rotations.

Qualifications:

5-7 years of experience in application support or similar roles.

Proven expertise in Linux, PL/SQL, Middleware, and APIs.

Extensive experience in the Banking and Financial Services sector, with a focus on Channels Retail Net Banking and Mobile Banking.

Skills:

Excellent oral and written communication skills.

Strong analytical and problem-solving abilities.

Effective team collaboration and technical troubleshooting expertise.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Clover Infotech
Location(s): Mumbai

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Keyskills: SAN Retail Root cause analysis Application support French Linux Analytical Mobile banking Middleware Financial services

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Clover Infotech

Clover Infotech is a leading IT services and consulting company. We are a strategic partner to the worlds leading technology OEMs such as Oracle (Platinum partner), Microsoft (Gold partner) and IBM. We provide solutions and services across application and technology modernization, cloud enablement...

Application Support - Senior Engineer L2 @ Clover Infotech

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