Assistant Manager - Operations (FF) @ Live Connections.

Job Description

Role: Export Operations (Band 3 Assistant Manager) Location: Mumbai The global Freight Forwarding operations of DP World is looking for a passionate and enthusiastic individual to contribute to the global initiative at DP World in capacity of an experienced supervisor for Freight & Forwarding back-office operations. This role will report into Manager, FF operations in India and functionally collaborate with stakeholders across the regions. It is a combination of team & process lead as well as Individual contributor role. Key Responsibilities Holding strong Shipping & Logistics domain Knowledge across Ocean, AIR and freight forwarding Business Performance contribute to business performance by the way of ensuring contribution margin across customers are profitable/positive. Ensure the process has strong controls so there is no revenue leakage. Ensure all processes are performed as per the agreed terms in Service Level Agreement Timely & Accurate. Ensure compliance to. Performance Management Framework. Track and monitor other KPI's / Customer Satisfaction related to the process. Focus on peoples engagement by motivating and coaching highly energized teams to deliver organizational outcomes with an owners mindset. Ensure Standard Operating Procedures (SOP) and SLAs are maintained for all processes handled. Maintain all relevant documentation -SOPs are kept updated for all activities done. Have a continuous improvement mind-set; identify improvement in day-to-day process Eliminate waste; provide suggestions for automating processes to facilitate efficiency improvements. Implement Cost Saving Value Addition Projects Identify & implement areas of service delivery improvement; give recommendations to responsible parties to ensure qualitative improvement in the service delivery. Ensure best practice is shared among other teams in the Shared Service Center. Stakeholder communication: Regularly participate and take necessary call discussions with Business Partners Timely & professional interaction with Business Partners Stakeholders Communicate & Co-ordination with other teams within SSC. Ensure that all major risks are identified, documented and appropriately dealt with. Actively participate in relevant business contingency testing. Support other SSCs during contingency procedures. Good understanding on Productivity improvement and generating efficiencies. Role Responsibilities Take ownership for below activities: Receive booking and Plan Shipment Receive Cargo and Arrange VAS services. Receive & prepare Shipping documents. Data quality & SOPs Exception handling Must - Have Technical Skills and Experience Graduate, ideally from Shipping & Logistics Management 5 years of relevant experience Good understanding of end-to-end Ocean / AIR Forwarding business Basic knowledge of capacity management/preparing staffing plan Excellent verbal and written communication and presentation skills. Experience working in a global business environment, including cultural aspects. Highly result oriented, ready to take challenges/collaborate with cross functional teams and able to work under pressure. Capacity to handle change, stay open to different ideas and support positive change. Understand work in an agile manner, High analytical / problem-solving skills. Strong Process and people leadership skills Proactive leader with customer service mindset Large scale improvement (standardization and process capability) implementation experience Good to have skills: Fluent in English Creative problem solving with continuous improvement mindset. Good Stakeholder holder management skills Exposure to Process mapping, migrations & transitions

Employement Category:

Employement Type: Full time
Industry: Logistics / Courier / Transportation
Role Category: R&D / Product Design
Functional Area: Not Applicable
Role/Responsibilies: Assistant Manager - Operations (FF)

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Keyskills:   Freight Forwarding Capacity Management Presentation Skills Analytical Skills Customer Service English Problem Solving Stakeholder Management Process Mapping Shipping Logistics Ocean Forwarding AIR Forwarding Staffing Plan Verbal Written Communication Global Business Environment Problemsolving Skills Process People Leadership Improvement Implementation Migrations Transitions