Routing-Technical Support Engineer -L1
- Juniper Networks
- 1 - 3 years
- Bengaluru
- 10 months ago
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Job Description
This position is for the L1 TAC (Technical Assistance Centre) of Juniper s M/T/Mx/PTX/ACX series products support.
Key Responsibilities:
- Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.
- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
- Take ownership for problem resolution, problem reproduction and escalation.
- Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.
- Be a fast learner and keep pace with newer technologies
Mandatory Skills:
- Support for Juniper s M/T/Mx/PTX/ACX series products.
- Excellent verbal and written communication, presentation, and customer handling skills.
- Ability to logically troubleshoot complex and high impact problems.
- Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
- In-depth knowledge of the following:
- IP Packet flow, OSI layers
- Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
- IP routing protocols (BGP, OSPF, ISIS , RIP)
- Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
- Understanding / Exposure / Expertise in one or more areas:
- MPLS, VPLS, L2 and L3 VPN
- MPLS Traffic Engineering, LDP, RSVP
- Multicast technologies NG-MVPN, PIM
- Perl/Unix/Expect scripting
Requirements :
Requires B.E. in Electronics Engineering or Computer Science with 1- 3 years of experience supporting / Designing / implementing IP networks.
Candidates who have extensively worked on Troubleshooting, implementation and support of IP networks.
Platform Knowledge:
Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analysers, testers etc (not all are required but some of these are good to have).
Preferred Certifications : - CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: Juniper NetworksLocation(s): Bengaluru+ View Contact
Keyskills: Unix TCP Telecom Networking Ethernet L1 Technical Support Engineer Perl CCNA Technical support MPLS
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