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Senior Executive @ Swiggy

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 Senior Executive

Job Description

We are looking for experienced Tele Sales Agents to join our team at the SNO Center . The ideal candidates should have a strong background in sales and tele-calling , with a proven track record of achieving sales targets. These agents will play a crucial role in improving the conversion rate and efficiency of the SNO process by effectively handling leads and driving payments.
 
Key Responsibilities:
  • Engaging with potential leads via calls drive successful conversions .
  • Utilize strong sales techniques to persuade and close deals efficiently.
  • Work closely with the OSP team to enhance the overall performance of the SNO process.
  • Monitor and track lead status, ensuring timely follow-ups for better conversion.
  • Identify and resolve customer objections to facilitate a smooth payment process .
  • Maintain high call quality standards and ensure adherence to process guidelines.
  • Provide feedback on customer behavior and market insights to refine sales strategies.
  • Real-Time Performance Monitoring : Ensuring immediate interventions and data-driven improvements.
  • Targeted Coaching Motivation : Actively driving agents to enhance their sales approach and maximize conversions.
  • Quick Adaptation to Process Enhancements : Implementing necessary changes based on real-time insights.
  • Accountability Ownership : Strengthening leadership at the center level for better execution and alignment with goals.
Key Requirements:
  • 3+ years of experience in Tele Sales / Inside Sales / Outbound Sales.
  • Strong persuasion and negotiation skills to drive conversions.
  • Experience in handling high-volume calls with a focus on sales closure.
  • Good Knowledge of Excel and SQLTools
  • Ability to work in a fast-paced target-driven environment.
  • Familiarity with CRM tools (Salesforce preferred) and sales reporting.
  • Excellent communication skills (Hindi, English local language preferred).
  • Prior experience in B2B/B2C sales is an added advantage.

Job Classification

Industry: Software Product
Functional Area / Department: Sales & Business Development
Role Category: Retail & B2C Sales
Role: Telesales
Employement Type: Full time

Contact Details:

Company: Swiggy
Location(s): Chennai

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Keyskills:   Tele Sales Executive Sales strategy Telesales Outbound sales b2c sales Inside sales OSP Performance monitoring CRM Salesforce

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Swiggy

Swiggy is Indias leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independ...

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