Job Title: Team Leader - Operations (Customer Service BPO)
Job Summary: As a Team Leader - Operations in a customer service Business Process Outsourcing (BPO) environment, you will be responsible for leading and managing a team of customer service representatives to ensure the delivery of exceptional service to clients. Your primary focus will be on optimizing operational efficiency, achieving performance targets, and fostering a positive and collaborative team culture.
Key Responsibilities:
Team Leadership:
Operational Management:
Quality Assurance:
Client Communication:
Training and Development:
Performance Evaluation:
Keyskills: sla customer process attrition international kpi service shrinkage operations bpo team lead