Sales Executive
- HCLTech
- 1 - 3 years
- Noida, Gurugram
- 7 months ago
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Job Description
Sales Executive
HCLTech Noida, Uttar Pradesh, India (On-site) .
To Apply:
Ready to take the next step in your career?
Share your resume with us at sh*********t@hc****h.com and join our dynamic team at HCLTech!
Minimum of 1-2 years in a sales role, preferably in a customer-facing environment.
Sales Executive
Location: Noida
Shift: US Shift
About HCLTech:
HCLTech is a global leader in technology services and consulting, offering a wide range of solutions across various industries. We operate worldwide, serving customers with cutting-edge technology and exceptional service. Our core values are integrity, innovation, customer-centricity, responsibility, enrichment, and excellence.
Why Join Us?
- Energy: You thrive on going above and beyond, creating success, and delivering exceptional results.
- Opportunity: You focus on solutions, embrace diversity, and are committed to collective success.
- Growth: You excel in a dynamic environment, managing multiple tasks, and helping others succeed.
Your Opportunity:
Are you passionate about delivering exceptional customer experiences and driving success? Join HCLTech as a Customer Retention Rockstar and play a pivotal role in retaining and renewing our valued customers. You'll promote our innovative solutions and set new industry benchmarks for customer satisfaction.
Benefits of Working US Shifts:
- Higher Compensation: Additional allowances and incentives for night shifts.
- Global Exposure: Opportunities to collaborate directly with international clients.
- Enhanced Skill Development: Exposure to diverse working environments and practices.
- Flexible Daytime Opportunities: Free mornings for pursuing personal interests or further education.
- Less Traffic: Avoid peak hours, making commutes quicker and less stressful.
- More Autonomy: Work with fewer interruptions and greater independence.
- Days Off During the Week: Enjoy weekdays off to manage personal errands and appointments.
Key Responsibilities:
- Provide exceptional service to existing customers through inbound and outbound calls.
- Match customers' needs with the most suitable price plans and promotions.
- Promote our products and company on every call.
- Utilize retention, upsell, and cross-sell techniques for customers requesting cancellation.
- Efficiently navigate order entry systems.
- Handle calls professionally, meeting company, regulatory, and compliance standards.
- Accurately document interaction details.
- Meet Key Performance Indicators (Quality, Efficiency, Attendance, Conversion, and Close Rate).
- Stay informed about corporate initiatives, market changes, and process updates.
Qualifications:
- High School Diploma or Equivalent; College or University Education is a plus.
- Sales experience preferred, but we are willing to train the right people.
- Strong computer skills and basic knowledge of MS Office.
- Punctual and dedicated.
- Excellent communication skills, both written and verbal.
- Ability to multitask (Talk & Type, Listen & Problem Solve).
- Passion to succeed and a positive attitude.
- Competitive spirit.
- Ability to work between 9:30 PM to 8:30 AM (Monday-Friday) and 9:30 PM to 6:30 AM on Saturday.
- Willingness to work US shifts.
Ideal Characteristics:
- Good listener
- Sales-oriented
- Coachable
- Team player
- Ambitious
- Adaptable
- Forward-thinking
- Goal-oriented
- Committed to personal and professional growth.
What We Offer:
- Comprehensive benefit program
- Generous vacation allowance
- Performance-based incentive and bonus programs
- Retirement (401K) and stock ownership program
- Fast-paced, dynamic, and energetic working environment with tremendous growth opportunities
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: Direct Sales ExecutiveEmployement Type: Full timeContact Details:
Company: HCLTechLocation(s): Noida, Gurugram
Keyskills: Upsell Inbound Sales Upselling Outbound Sales Cross Selling Telesales Retention
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