Quality Analyst - Team Leader @ Shriram Enterprises

Job Description

QUALITY ANALYST TEAM LEADER JOB DESCRIPTION ROLES & RESPONSIBILITIES: - Participates in design of call monitoring formats and quality standards. - Provide actionable data for agent improvement. - Coordinates and facilitates call calibration sessions for internal as well as external. - Monitoring calls of QAS & providing them feedback on timely basis. - Prepares and analyses quality reports for management staff review. - Suggests training needs and developments. - Handling quality related escalations & taking action against the same on timely basis. - Contribute for the initial hiring and selecting process. - Coach and guide team to think proactively and encourage them to improve on process and productivity. EXPERIENCE: 3 - 6 years FUNCTIONAL AREA: Team Leader-Quality Assurance/Quality Control DESIRED CANDIDATE PROFILE: - At least 1 years team handling experience as Quality team leader - Candidate must be graduate - Excellent oral, written and interpersonal. communication skills - Exceptional listening and analytical skills - Intermediate level of knowledge / expertise with PC (MS Word & MS Excel) Interested please apply for further Shorltlisting asap

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Pre-SalesSales / BD
Functional Area: Not Applicable
Role/Responsibilies: Quality Analyst - Team Leader

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Keyskills:   call monitoring quality standards data analysis call calibration training needs hiring team management communication skills analytical skills quality reports escalation handling PC skills