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Datacenter Switching -Technical Support Engineer -L2 @ Juniper Networks

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 Datacenter Switching -Technical Support Engineer -L2

Job Description

Technical Support Engineer in Juniper TAC (Technical Assistance Centre) for supporting Juniper s Campus & Data-Center products (EX, QFX & QFabric) & technologies.
 
Key Responsibilities
  • The candidate is expected to work in a highly dynamic and technical environment with relentless focus on delivering Remarkable Customer Experience.
  • Demonstrate ownership of customer reported issues till resolution.
  • Understand Customer s impact, prioritize and communicate effectively between various stakeholders.
  • Contribute to New Product/Feature readiness, Knowledge Creation, Quality/Continuous improvement initiatives and Training/Mentoring activities.
  • Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.
Mandatory Skills:
  • Excellent verbal and written communication, presentation and customer handling skills.
  • Ability to logically troubleshoot complex and high impact problems
  • Self-learner with appetite for continuous development.

In-depth knowledge of the following:

  • Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]
  • IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP),
  • IP routing protocol (BGP, OSPF, RIP),
  • Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus.
  • Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage.
Preferred Work Experience
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • Troubleshooting complex networking in Routing/Switching domain
  • Experience in working with Product Development/Engineering team to resolve customer reported issues.
  • Proven track record of implementing automation technologies.
  • Network Design and implementation experience in Datacenters would be a plus.
Educational Qualification
  • Engineering Graduates with 2+ years of relevant work experience
  • JNCIP / JNCIE / CCNP / CCIE will be added advantage

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: Network (Support) Engineer
Employement Type: Full time

Contact Details:

Company: Juniper Networks
Location(s): Bengaluru

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Keyskills:   TCP Telecom Automation Networking L2 Technical Support Engineer DNS Perl Technical support Python OSPF

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Juniper Networks

Since 1996, Juniper Networks designs, develops, and sell innovative products and services that together provide our customers with high-performance network infrastructure that creates responsive and trusted environments for accelerating the deployment of services and applications over a single netwo...