Customer Care Executive-Blended @ ABCD

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Customer Care Executive-Blended

ABCD
1 - 4 years
Noida, Gurugram
8 months ago
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Job Description

Candidate Eligibility Criteria

Education: Graduation/UG
Experience: Minimum 1 year in a logistics-based BPO environment(Preferred) or with a premium e-commerce campaign
Skill Set: B2 level communication
Process Type: Blended Voice, Email & Chat
Shifts: 24x7 rotational (Candidates must be comfortable with night shifts)
Week Offs: Rotational (5 DAYS WORKING)
Cab Facility: One-side cab during odd hours (window: 7 PM 6 AM)
Process Operating Hours: 8:30 AM to 8:30 PM

Duties and Responsibilities:

Help manage current customer accounts.
Deal with a high volume of inbound and outbound phone calls.
Maintain relationships with carriers and customers.
Provide exceptional customer service to customers and carriers.
Solve customer and carrier problems and help resolve issues.
Provide shipment quotes for customers and set up shipments as required by customers.
Excellent multitasking skills within their work space as well as computer software programs.
Be a professional representative of our company that other employees look up to.

Job Classification

Industry: Courier / Logistics (Logistics Tech)
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: ABCD
Location(s): Noida, Gurugram

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Keyskills: Email Support Customer Service Customer Support ecommerce Customer Care Email Process Logistics

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₹ 2-3 Lacs P.A

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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