IT Support Analyst @ Izee Manpower

Job Description

Summary Description Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, youll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent, including professionals to support our India users as well as other remote offices. We are searching for an IT Support Analyst that will be responsible to manage all elements of supporting an office. Your responsibility ranges from the day-to-day support of user, configure computers systems, mobile device support, order and manage hardware stocks to communicate throughout the organization in your office or with remote offices. You will be the hands on the ground to provide assistance for any local infrastructure such as servers, virtual environments. internet/intranet, video conferencing and more. Working directly with other IT teams to assist in supporting your users in the office. This full-time contractor role is located in Bangalore and directly reports to the IT Manager. Essential Job Functions: Delivers support for any user related service request. You are an expert in working with Microsoft Window and MacOS to diagnose, troubleshoot and resolve complex computer operation systems issues. You have a broad knowledge of applications and how to resolve standard user issues. You meet or beats service level commitments as defined by management and end-users. Process orrientated and structured delivery of responding to tickets and meeting the SLAs defined. In your day to day deliveries you are meeting, corporate policy, corporate standards, and compliance requirements. Communication is what drives the success of this role. You are efficient and effective in working with users througout different layers in the organisation. You are the liaison between the various IT initiatives and provide timely updates to users or back into IT. Requirements: 5+ years of experience in delivering end user IT support Required experience strong knowledge of Microsoft operating systems and applications like Windows desktop, remote desktop, and virtual Windows; Microsoft SCCM; Apple Jamf; Office suite, etc Understanding of Administration and troubleshoot network operations on a day-to-day basis. You have experience with using Active Directory tools ITIL Based Service Delivery tools (ServiceNow) Microsoft office suite support, including email, Word, Excel, PowerPoint and Teams General application supports this ranges from client backup software to remote connection software Multifunctional devices or stand alone printers Video conferencing or presentational display devices Required proficency in verbal and written business communication skills Required to speak and write fluantly English Essential Job Functions Deskside services, e.g. PC hardware and operating system, standard applications, printing, telephony, video conferencing, messaging, enterprise applications, remote access, etc Meets or beats service level agreements as defined by management and end-users. Following the best practice on service requests including: Service Request Incident Management Problem Management Access Management Change Management Delivers exemplary customer service and maintains a high level of customer satisfaction Supports our growth within the region by contributing to IT service enhancements and projects Develop and implement strategies for improving the effectiveness and efficiency of deskside services Project manages and executes IT service enhancements and projects as assigned Trains and consults with end users and management regarding IT services Job Expectations Occasionally travel for business Occasionally work during odd hours to support project go-lives or coordinate with team member in other time zones for critical projects Performs duties as assigned by immediate supervisor Performs tasks necessary to complete performance objectives Assists team members as needed

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: IT Support Analyst

+ View Contact

Keyskills:   Microsoft Windows MacOS Microsoft SCCM Active Directory ServiceNow Microsoft Office PC hardware Printing Telephony Video conferencing Messaging Enterprise applications Remote access Incident management Problem management Access management Change management Customer service Project management Apple Jamf Office suite Verbal written communication English fluency Standard applications IT service enhancements Training consulting