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Senior Systems Management Consultant - Windows Desktop Engineering @ Optum

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 Senior Systems Management Consultant - Windows Desktop Engineering

Job Description


Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start  Caring. Connecting. Growing together
  •   As a Windows Endpoint Engineer, you will be responsible for analyzing business requirements, performing options analysis, ensuring quality/alignment of designs, and you will demonstrate and apply knowledge of enterprise endpoint architecture and standards. You will also be responsible for the development, communication and implementation of the organization's technology endpoints and the components required to support endpoints. You will investigate systemic issues that negatively affect the end user experience, and implement solutions that increase productivity and lower the total cost of ownership of the end user computing environment.
  • Positions in this function include those who monitor and operate computer and peripheral equipmentreview, analyze, and modify programming systems including encoding, testing, debugging and installing for large-scale computer systems. Evaluate system specifications, input/output processes, and working parameters for hardware/software compatibility. Provide expertise in software systems programming, operating software applications, consulting on complex projects/existing applications, timely completion of scheduled jobs, and overall operating systems. Also includes overseeing environments health and facilitation of high severity incidents to improve the state of service availability and continuity. Develop processes and activities that focus on restoring service after an incident occurs. Document all hardware, application, facility, etc. problems and take corrective action as required.
  •  Primary Responsibilities
  •  
  • Desktop ManagementOversee the deployment, configuration, and maintenance of Windows desktop environments
  • TroubleshootingPerform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently
  • DEX ExpertiseUtilize your deep understanding of Desktop Experience (DEX) to enhance user productivity and satisfaction
  • User SupportProvide expert-level support to end-users, addressing their technical concerns and training them on best practices
  • System UpgradesPlan and execute system upgrades, patches, and updates to ensure optimal performance and security
  • AutomationDevelop and implement automation scripts to streamline desktop management tasks
  • DocumentationMaintain comprehensive documentation of desktop configurations, processes, and procedures
  • CollaborationWork closely with other IT teams to ensure seamless integration and support of desktop systems
  • Reviews the work of others
  • Develops innovative approaches
  • Sought out as expert
  • Serves as a leader/ mentor
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
  •  Required Qualifications
  •  
  • Graduate degree or equivalent experience
  • 7+ years of experience in Windows desktop engineering or a related field
  • Technical
    Skills:
  • Proficiency in Windows OS, Hardware Driver and BIOS support, Active Directory, Entra, Group Policy, Conditional Access and desktop virtualization technologies. Experience utilizing a Unified Endpoint Management tool for managing domain and Entra Windows devices. Experience creating and deploying Windows Images DEX KnowledgeSolid background in Desktop Experience (DEX) tools to measure endpoint performance, correlate issues with changes, and user experience optimization. Knowledge of operating system level logging
  • Analytical
    Skills:
  • Excellent problem-solving skills with a focus on root cause analysis and resolution
  • AutomationExperience with scripting languages such as PowerShell for automation
  • CommunicationSolid verbal and written communication skills
  •  Preferred Qualifications
  •  
  • Experience working in a Microsoft centric environment (O365, M365)
  • Experience with Lakeside SysTrack
  • Experience working in a large endpoint environment over 50k
  • Experience working in a highly regulated industry i.e. Insurance, Healthcare, Banking
  • At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

    Job Classification

    Industry: Retail
    Functional Area / Department: Engineering - Hardware & Networks
    Role Category: IT Network
    Role: System Administrator / Engineer
    Employement Type: Full time

    Contact Details:

    Company: Optum
    Location(s): Noida, Gurugram

    + View Contact

    Keyskills:   system software windows os desktop active directory group policy conditional access user support software testing bios endpoint management career development root cause analysis desktop engineering powershell pharmacy troubleshooting debugging

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    Optum

    About: OptumInsight India Pvt Ltd, a UnitedHealth group company is a leading health services and innovation company dedicated to help make the health system work better for everyone. With more than 115,000 people worldwide, Optum combines technology, data and expertise to improve the delivery, ...

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