Technical Support Engineer @ Intuit

We are a fast growing Managed Service Provider with some of the leading Global Enterprises/Telecom Service Providers as our clients.

We are in the process of expanding our India Operations and looking for experienced and committed Network/System Engineers to be part of our Support Team

• BE /BSc /Diploma engineers with minimum 3 to 5 years of experience into Network and System Support

• Very good Understanding of TCP/IP and troubleshooting of Network Connectivity

• Experience with routers, switches and security devices

• If experienced in routing and switching the candidate should possess skills in the areas of troubleshooting enterprise networks with the following technologies

• Routing Static routes, EIGRP, BGP and OSPF

• Switching STP, UDLD, ARP, VTP, EtherChannels

• IP Addressing & Subnetting

• WAN MPLS, SDN circuits and interface related issues such as QoS, errors, discards, etc

• Firewall , Access list , Stateful Inspection, NAT

• VPN, Tunneling

• Monitor performance and ensure system availability and reliability

• Knowledge of ITIL practices and process is required

• Strong research, investigation and evaluation skills, with a structured approach to problem solving

• Very good Understanding of Server technologies, Server OS, Database & Applications

• Experience with Windows Server OS, Linux.

• Experience in supporting Vmware , Storage etc

• Good knowledge on DNS, DHCP, Filesystems etc

• Effective skills and experience analyzing technology behaviour and issue resolution

• Liaise with TAC, vendors and other IT personnel for problem resolution-ability to work and effectively prioritize in a highly dynamic work environment that includes a global focus

• Experience using Trouble-ticketing tools such as Servicenow/remedy for handling trouble tickets

• Strong verbal and written communication skills are a must

• Excellent interpersonal skills and should be a team player

• Ability to work effectively across internal and external organizations

• Strong technology background is required

• Aptitude to acquire new technology and concepts quickly

• Ready to work on rotational shifts (24x7)