Wipro is hiring - Team Lead - Mapping Operations

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Wipro is hiring - Team Lead - Mapping Operations

Wipro
2 - 3 years
Hyderabad
16 days ago
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Job Description

Role & responsibilities

>> Handles and resolves customer complaints- identify and escalate priority issues.
>> Ensures compliance with all company and departmental policies, procedures, and guidelines
>> Drive performance for his team and ensure that all client matrices are met as per the SLA,
>>Data Analysis - Analyzing data short term long term trends, report generation, graphical
>>Work on employee financials (incentives, PBPP), stacks, Weekly, Monthly, Quarterly & Annual
>>Identify blockages and recommend improvement opportunities. Deliver sound, SMART recmn
>> Handled team size of 15 to 25 Head Count.

Preferred candidate profile

Strong experience in mapping tools (Google Maps, GIS, or related platforms)
Hands-on knowledge of digital mapping, map editing, and annotation tools
Prior team handling/people management experience
Good understanding of quality metrics and mapping standards
Strong communication and reporting skills

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

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Company: Wipro
Location(s): Hyderabad

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Keyskills: Mapping GIS Cartography Google Maps Navigation Geographical Information System Radar Vehicle Tracking Lidar GPS

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

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Wipro

Wipro Limited

Wipro is hiring - Team Lead - Mapping Operations

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