Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Gn - Song - Service - Workforce Intelligence - Senior Manager @ Accenture

Home > Operations

 Gn - Song - Service - Workforce Intelligence - Senior Manager

Job Description

Job Title - GN - SONG - Service - Workforce Intelligence - Senior ManagerManagement Level:6-Senior ManagerLocation:Bengaluru, BDC7AMust-have skills:Workforce Management (WFM)
Good to have skills:Ability to leverage design thinking, business process optimization, and stakeholder management skills.Job Summary:This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions.
Roles & Responsibilities:Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance.
Professional & Technical Skills:
  • - Relevant experience in the required domain.- Strong analytical, problem-solving, and communication skills.- Ability to work in a fast-paced, dynamic environment.Bring your best skills forward to excel at the role:
  • Understand market and customer challenges, ability to address these challenges in a differentiated manner vs. the competition. Includes similar level of understanding with regards to all the workforce management vendor technologies
  • Help the team to be able to solution, sell, deliver workforce optimization solutions to clients. Readiness includes:Product overview, Partner readiness support, pricing, documentation, first call presentations
  • Ability to drive Partner support activities which includes a strong focus on nurturing deeper, more strategic relationships with key parties
  • Excellent communications & presentation skills
  • Ability to develop requirements based on leadership input
  • Ability to work effectively in a remote, virtual, global environment
  • Strong project management skills:ability to mobilize and organize across multiple stakeholders (client and internal) and projects

    • Additional Information:    - Opportunity to work on innovative projects.- Career growth and leadership exposure.You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of the team, you will drive the following
  • Help our clients to create the workforce optimization strategy
  • Work with clients to drive migration of workforce management platforms to new age technologies based on AI/ML
  • Build target operating model for workforce management practice
  • Assist clients in driving operational efficiencies through leading operational practices within the contact center/customer service organization
  • Provide an impartial assessment of workforce management solutions
  • Design & create strategic plans for WFO (Project & Programme)
  • Design & create the solution architecture for workforce management transformation with best practices (across platforms)
  • Lead large scale transformations on AI enabled contact center / customer service opportunities with clear focus on workforce optimization
  • Build and influence relationships, grow collaborative partnerships with clients
  • Experience using industry enterprise frameworks and methodologies to deliver business capabilities through whole systems design and architecture
  • Work with pre-sales teams to support the solutioning of workforce optimization opportunities
  • Manage performance of teams and identify performance improvement plans when required
  • Develop both thought leadership points of view and new service offerings to differentiate us in the marketplace
    • QualificationExperience:14 to 16 Years
    Educational Qualification:    Minimum 15 Years of Education

    Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Operations
    Role: Operations - Other
    Employement Type: Full time

    Contact Details:

    Company: Accenture
    Location(s): Bengaluru

    + View Contact

    Keyskills:   Workforce Management enterprise frameworks strategic planning communications project management workforce optimization customer service

     Fraud Alert to job seekers!

    ₹ Not Disclosed

    Similar positions

    Case Manager , Disability and Leave Service Team

    • Amazon
    • 1 - 6 years
    • Kolkata
    • 1 day ago
    ₹ Not Disclosed

    IOA-Sr Process Executive

    • Cognizant
    • 2 - 4 years
    • Pune
    • 2 days ago
    ₹ Not Disclosed

    Job Opening For Department Manager & Sr. Officer

    • DMart
    • 5 - 10 years
    • Jalgaon
    • 1 day ago
    ₹ Not Disclosed

    Job opening For Department Manger & Sr. Officer-Pune, Satara

    • DMart
    • 5 - 8 years
    • Pune
    • 2 days ago
    ₹ Not Disclosed

    Accenture

    Interested Candidates Can call/ WhatsApp on HR Anju- 8949309495

    IndigoJobs © 2025

    For enquiries: contact(at)indigojobs.in

    We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in