Storage Support Engineer @ Dynpro

Job Description

• Shift: Candidate should be open to a 24/7 rotation shift.
• Communication: Should be excellent.

Preferred Skills:

• Skilled in two of following technologies
• Storage (NAS, SAN), Virtualization (VMWare, Hyper-V), Enterprise Backup, Unix / Linux Server, Windows Server, TCP/IP Networking

Responsibilities and Duties:

You will provide in-depth technical support to customers, and field support staff, focused on diagnosing, troubleshooting, repairing, and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.

• Provide Remote technical support to enterprise customer on NetApp Storage platform through Zoom/Call/Email/ChaT
• Resolve ONTAP OS, NFS, CIFS, FC, iSCSI, Snapmirror, OnCommand and Networking issues
• Reproduce issues by re-creating scenarios in a lab environment
• Collaborate with or escalate cases to other Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise to quickly facilitate solutions for customers
• Create new knowledge base articles to share information and best practices for reuse
• Carefully cultivate your expertise by attending technical trainings, collaborating with other TSEs, completing lab tasks

Additional Requirements:

• 2+ years of technical support experience in Storage and/or Virtualization, Backup, Linux server, Windows server, Networking.
• Creative problem solving.
• Strong aptitude for learning new technologies.
• Good verbal and written communication and interpersonal skills.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   SAN NAS Hyper-V Linux Server Netapp VMware Backup