Job Description

Job Role: Customer Service - Associate

Geddit Convenience Private Limited is a company incorporated under Indian laws and a licensee of the Zepto brand. Operating an e-commerce platform through a mobile app namely Zepto, an E-Grocery app that's here to revolutionize the grocery buying experience. We deliver quality grocery products at an affordable price, including meat & eggs, dairy, bread, fresh fruits & vegetables, cooking essentials, chocolates & munchies, cleaning essentials, health & hygiene, personal care and more in 10 minutes!

  

About the Role

We are looking for customer service executives for inbound and outbound customer service operations.

In this role, you will be responsible to resolve customer queries, concerns and escalations across channels - calls, chats, emails and social media.

You are expected to work very closely with cross-functional teams to provide instant solutions to customers.

 

What will you need

1. Customer First approach
2. Excellent communication skills written and spoken.
3. Candidates who can speak regional languages in addition to English will be
4. MS office basics

 

Work Location

• Mumbai - Hybrid Work Model [2 Days Work from Office, 4 Days Work from Home]
• Post joining Training & On the job training is work from office [First 4 weeks]

 

Shifts/Weekly Offs

• Rotational shifts [Night shifts] & rostered weekly offs [6 Days working]

 

Qualification

• HSC / Graduation With excellent communication skills [Written and Spoken]
• Typing Speed - 30 WPM Accuracy 95%+

Mandate requirements

• Must have own laptop with genuine Windows 10, iCore 3 /iCore 5 with 4 GB Ram orabove
• Must have a dedicated workspace at home to ensure no background noise for customer interactions [Calls/Chats etc]
• Must have Internet speed of minimum 50 Mbps
• Good Quality
• Power backup in case there are frequent power

Employement Category:

Employement Type: Full time
Industry: Internet / E-Commerce
Role Category: Back Office OperationsCustomer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Care Representative

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Keyskills:   communication skills typing speed chat process telecommunication