E-Commerce Executive @ Ikamate HR India

Job Description

Responsibilities: 1. Website Management: Oversee the day-to-day operations of the e-commerce platform. Ensure the website is up-to-date, user-friendly, and optimized for a seamless customer experience. 2. Product Listing and Management: Upload new products to the website, ensuring accurate and compelling product descriptions. Monitor and update product information, including prices and inventory levels. 3. Order Processing and Fulfillment: Process online orders promptly and accurately. Collaborate with the warehouse team to ensure timely order fulfillment and shipment. 4. Customer Service: Respond to customer inquiries, comments, and reviews in a professional and timely manner. Address and resolve customer complaints or issues related to online orders. 5. Marketing and Promotions: Collaborate with the marketing team to create and implement online promotions and campaigns. Monitor the performance of online marketing efforts and make recommendations for improvements. 6. Analytics and Reporting: Analyze e-commerce metrics and generate regular reports on key performance indicators (KPIs). Use data to identify trends, track website traffic, and optimize the online shopping experience. 7. Inventory Management: Coordinate with the inventory team to manage stock levels and prevent stockouts. Implement strategies to reduce excess inventory and improve turnover. 8. E-commerce Technology: Stay updated on e-commerce trends and technology advancements. Evaluate and recommend improvements to the e-commerce platform or related tools. Qualifications: 1. Education: Bachelor's degree in business, marketing, or a related field. 2. Experience: 3 to 6 years of experience in e-commerce operations and management. Familiarity with e-commerce platforms, content management systems, and online marketing. 3. Technical Skills: Proficiency in using e-commerce platforms (e.g., Shopify, Magento, WooCommerce). Basic knowledge of HTML, CSS, and web analytics tools. 4. Communication: Strong written and verbal communication skills. Customer-centric approach with excellent interpersonal skills. 5. Analytical Skills: Ability to analyze data, draw insights, and make data-driven decisions. 6. Attention to Detail: Meticulous attention to detail, particularly in product listings and order processing. This is a general overview, and specific requirements may vary based on the company's industry and needs. Adjustments can be made to tailor the JD to the specific expectations of the hiring organization.

Employement Category:

+ View Contact

Keyskills:   internet marketing e-commerce customer service marketing