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Application Support Engineer at XL Dynamics India Pvt Ltd

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 Application Support Engineer at XL Dynamics India Pvt Ltd

Job Description


  • Position: Application Support Engineer
  • Job Shift: Night Shift
  • Experience: Minimum 1 year
  • Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
  • Job Location: Navi Mumbai,Pune,Noida,Indore
  • Salary Range: Ready to Negotiate

KEY RESPONSIBILITIES:

  • Provide first level Technical Support to the clients in the USA on the inhouse software applications.
  • Troubleshoot and find the root cause of any technical issue occured at user end and provide solution to user for the same.
  • Duplicate the issue at test environment and share the finding and issue logs to next level.
  • Manage issue resolution by providing solutions from a remote location or by accessing the users desktop.
  • Record escalation from client and notify Development and QC team for required changes/fixes in application.
  • RCA documentation and Issue resolution documentation.
  • Good communication skills, should be able to talk and text on email & chatbot with US customers.

Note:

  • Salary will not be a constraint for the right candidate and it may vary based on experience and skill set.
  • Candidates who have appeared for our selection process in the last 3 months are not eligible for this opening.
  • Candidates with notice period of more than 30 days (non-negotiable), are requested not to apply.

Job Classification

Industry: Financial Services
Functional Area / Department: IT & Information Security
Role Category: IT & Information Security - Other
Role: IT & Information Security - Other
Employement Type: Full time

Contact Details:

Company: XL Dynamics
Location(s): Mumbai

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Keyskills:   Application Support Engineer Technical Support Engineer Application Support Production Support

 Fraud Alert to job seekers!

₹ -5.5 Lacs P.A

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XL Dynamics

XL Dynamics India Pvt. Ltd. XL Dynamics India is a financial services company founded in 2002. We provide niche mortgage banking services with operations in India and USA. We are focused on providing the highest quality of financial services to the US financial markets that includes forward m...