Training and Quality Manager @ PMS Consulting For

Job Description

Training functions include working closely with all operational areas to help ensure that tools and curricula are in place to train new employees, to provide any necessary corrective action training to existing employees, to develop ongoing employee refresher training, and to coordinate all corporate training initiatives. Training techniques include classroom lessons, computer-based training.

• Participates in cross-functional activities across the organization outside of normal roles and responsibilities.
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Analyzing reports and data to recommend changes for improved performance.

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Keyskills:   training quality tqm