Role & responsibilities
Strong interpersonal and communication skills (Written verbal and email etiquette) to interact with different teams and customers.
Analytical ability to understand a larger picture of customer issues.
Ability to follow SOP documents and escalate the s with in the SLA defined.
Networking:
a.Basic Network commands for troubleshooting Desktop/Laptop connectivity issues
Server:
a. Strong skills in most operating system commands/utilities basic understanding of virtualization server and client OS installation workgroup and domain knowledge
b. Support tasks like OS installation and basic user level commands and local user/group management
c. Software installation and Basic patch installation
Storage & Backup:
a. Ability to monitor any Enterprise Storage and backup Solutions
b. Skilled in Storage and backup Monitoring
c. Skilled in ticketing tools
Database:
a. Create or modify queries in order to suit business requirements
b. Data modelling skills; distinguish between OLTP and Data warehouse applications
c. Storage hardware storage management techniques software used for managing the storage
d. Tweak tables making them use less space as possible
End User Computing:
a.Confident in handling end user calls/Ticketing tools
b.AD management
c.Antivirus Management Strong troubleshooting skills
Keyskills: IT Helpdesk Technical Voice Process IT Support International Voice Process
Sterling Outsourcing from Poland is a professional outsourcing services provider specializing in delivering cost-effective, high-quality business support solutions. Based in Poland, Sterling offers a strategic advantage through a highly skilled workforce, competitive pricing, and EU-aligned busin...