Corporate Operations - Asset Integrity
- Indus Towers
- 5 - 10 years
- Noida, Gurugram
- 7 months ago
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Job Description
To Monitor SLA compliance and quality of Corrective / Preventive Maintenance so that desired network uptime is maintained
- IME & SME alignment for proper TT logging and quicker resolution.
- Govern SME to close open TT and meeting the SLA compliance.
- Carring out component level failure analysis.
- Analysis of frequent failing sites & equipments and suggesting the rectification.
- Analysis of new product field performance.
- Organising SME training for OME/IME and Circle team for support competency.
To monitor the frequency and quality of preventive maintenance for improvisation of life span of Category A equipment and protecting sites from failures.
- Drive & govern the IME/SME on preventive maintenance scheduling and compliance.
- Prioritising the Preventive maintenance schedule for frequent failing sites and critical sites.
- Proactive capturing of overloaded sites, aging details and carrying out replacement/modification for the same.
- PM/CM quality audit by doing circle visits. Also IME warehouse and MBRC visits and audits
Enhancement of product quality/specification through technology & SCM alignment
- Monthly alignment meeting with SCM and Technology.
- Feedback/alignment with technology and SCM and freezing the gap based on the failure analysis.
- CAPA finalization and Site correction based on the review/ discussion.
- New product validation and testing by factory/site visit.
- Resolution and up gradation of identified product deficiencies.
- Implementation of best practices within and outside industries.
Process governance for KPI achievement and SME/IME performance
- Cost benefit and analysis of each equipment replacement asked by the circle.
- Publishing and closure of deficiencies across the circles and equipment.
- Monitoring of SME/IME KPI sign offs.
- Support for ToC activities in PM/CM ticket flow.
- KPI Validation and payout calculation for the SMEs/IMEs.
- Develope,modify & implement the Field Service Report (PM & CM) format to capture all the desired parameters, equipment and site details.
- Mobile support to circle when ever needed for special projects.
Opex Replacement Capex monitoring
- Coordination with circle team and prepare annual Replacement Capex requirement and its release on a Quarterly basis.
- Support Circle for any additional Opex Capex requirement.
- Representing various review meeting and enhancing internal customer satisfaction.
Minimum Educational Qualifications to perform this job:
- B Tech/ BE in engineering .
- Exposure and knowledge of Information Technology
- Contract Governance exposure
- Financial acumen
Knowledge Required
- Detailed technical application and performance knowledge of equipment and also must have partner management expertise and financial acumen.
Skills / Competencies
- Technical expertise in equipments, Analytical skill ,Vendor & people management skill and solution driven approach. Must have sense of cost & quality analysis.
Relevant Experience (Functions, roles, duration)
- Minimum 8 plus years of experience in passive infra equipments or in SME customer support / technical support management function. Must have minimum 5 years of managerial experience is desired.
Hiring Pool (industries, specific organizations from where targeted)
- Telecom Infra company , OEM vendors, Defence Forces involved in Maintenance activities.
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: Indus TowersLocation(s): Noida, Gurugram+ View Contact
Keyskills: Telecom OPEX Publishing Analytical Quality audit Customer support Scheduling SCM Information technology Technical support
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Indus Towers
Indus Towers is an independently managed company offering passive infrastructure services to all telecom operators and other wireless services providers such as broadband service providers
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