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Corporate Operations - Asset Integrity @ Indus Towers

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 Corporate Operations - Asset Integrity

Job Description

To Monitor SLA compliance and quality of Corrective / Preventive Maintenance so that desired network uptime is maintained
  1. IME & SME alignment for proper TT logging and quicker resolution.
  2. Govern SME to close open TT and meeting the SLA compliance.
  3. Carring out component level failure analysis.
  4. Analysis of frequent failing sites & equipments and suggesting the rectification.
  5. Analysis of new product field performance.
  6. Organising SME training for OME/IME and Circle team for support competency.
To monitor the frequency and quality of preventive maintenance for improvisation of life span of Category A equipment and protecting sites from failures.
  1. Drive & govern the IME/SME on preventive maintenance scheduling and compliance.
  2. Prioritising the Preventive maintenance schedule for frequent failing sites and critical sites.
  3. Proactive capturing of overloaded sites, aging details and carrying out replacement/modification for the same.
  4. PM/CM quality audit by doing circle visits. Also IME warehouse and MBRC visits and audits
Enhancement of product quality/specification through technology & SCM alignment
  1. Monthly alignment meeting with SCM and Technology.
  2. Feedback/alignment with technology and SCM and freezing the gap based on the failure analysis.
  3. CAPA finalization and Site correction based on the review/ discussion.
  4. New product validation and testing by factory/site visit.
  5. Resolution and up gradation of identified product deficiencies.
  6. Implementation of best practices within and outside industries.
Process governance for KPI achievement and SME/IME performance
  1. Cost benefit and analysis of each equipment replacement asked by the circle.
  2. Publishing and closure of deficiencies across the circles and equipment.
  3. Monitoring of SME/IME KPI sign offs.
  4. Support for ToC activities in PM/CM ticket flow.
  5. KPI Validation and payout calculation for the SMEs/IMEs.
  6. Develope,modify & implement the Field Service Report (PM & CM) format to capture all the desired parameters, equipment and site details.
  7. Mobile support to circle when ever needed for special projects.
Opex Replacement Capex monitoring
  1. Coordination with circle team and prepare annual Replacement Capex requirement and its release on a Quarterly basis.
  2. Support Circle for any additional Opex Capex requirement.
  3. Representing various review meeting and enhancing internal customer satisfaction.
Minimum Educational Qualifications to perform this job:
  • B Tech/ BE in engineering .
  • Exposure and knowledge of Information Technology
  • Contract Governance exposure
  • Financial acumen
Knowledge Required
  • Detailed technical application and performance knowledge of equipment and also must have partner management expertise and financial acumen.
Skills / Competencies
  • Technical expertise in equipments, Analytical skill ,Vendor & people management skill and solution driven approach. Must have sense of cost & quality analysis.
Relevant Experience (Functions, roles, duration)
  • Minimum 8 plus years of experience in passive infra equipments or in SME customer support / technical support management function. Must have minimum 5 years of managerial experience is desired.
Hiring Pool (industries, specific organizations from where targeted)
  • Telecom Infra company , OEM vendors, Defence Forces involved in Maintenance activities.

Job Classification

Industry: Telecom / ISP
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Technical Support - Non Voice
Employement Type: Full time

Contact Details:

Company: Indus Towers
Location(s): Noida, Gurugram

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Keyskills:   Telecom OPEX Publishing Analytical Quality audit Customer support Scheduling SCM Information technology Technical support

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Indus Towers

Indus Towers is an independently managed company offering passive infrastructure services to all telecom operators and other wireless services providers such as broadband service providers