Customer Support (Voice Process)
- Justdial
- 0 - 2 years
- Bengaluru
- 2 years ago
- Email to a friend
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Job Description
We are currently seeking individuals for the role of Information Retrieval Officer (IRO), a position critical to our operations. As an IRO, you will be responsible for attending calls and delivering accurate information as per the caller s request. This role requires a meticulous approach to maintaining call duration within the standard Average Time Taken (ATT), ensuring customer satisfaction, and upholding compliance with departmental policies.
What we are looking for
- Excellent Communication Skills in English, Kannada, Hindi and Tamil/Telugu.
- Pursuing degree, graduate or postgraduate
- Personable, attentive, and active listener
- Good interpersonal skills and communication skills in English and Tamil
- Confident, assertive approach and resiliency
- Customer centric approach to go extra mile to keep up the user experience
- Pleasant voice with pleasing telephonic etiquettes
- Ability to work efficiently under pressure.
- Pleasant voice with telephone etiquette that creates a positive interaction.
- Working knowledge of computers, coupled with the ability to comprehend and follow instructions.
- Adept at typing with accuracy and speed.
Roles & Responsibilities:
- Handling the Callers diligently and providing the required information promptly over the phone.
- Listen to the callers concerns, Issues, and queries (if any) respond & direct them appropriately.
- Refer escalations & questions to respective team, if required for prompt closure.
- Maintain a positive attitude and calmly respond to the callers.
- Understand the process, execute, and maintain SLA in Certain Metrics.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: Full timeContact Details:
Company: JustdialLocation(s): Bengaluru
Keyskills: Voice process Interpersonal skills Compliance Customer satisfaction Shaping Manager Technology Information retrieval Customer support Tele Marketing Executive
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Justdial
Justdial is a leading internet technology company headquartered in Mumbai, India. As Indias No.1 Local Search engine, we provide comprehensive services for various businesses and services across the country. With a Pan India presence and 11 offices, our dedicated team of over 8000 employees is co...
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