Inbound Voice Operations
- Justdial
- 0 - 2 years
- Pune
- 2 years ago
- Email to a friend
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Job Description
The opportunity to learn and work along with some of the best talent in Strategy, Technology and Category Operations.
Acquire insights into all aspects of building a high-growth & and ever-evolving successful digital company.
A highly challenging and intellectually stimulating environment with diversified tasks and direct ownership.
Defined growth path with significant and high-growth opportunities.
Opportunity to scale a massive platform that could yield professional satisfaction.
About Inbound Voice Operations
This role holder is responsible for taking calls and making appointments and ensuring that the caller receives accurate information when a request is made.
What we are looking for? (Skills / Interest / Education Qualification / Desired experience)
Excellent Communication Skills English, Hindi & Marathi
Ability to work under pressure.
Pleasant voice with pleasing telephonic etiquettes
Working knowledge of computers, ability to comprehend and follow instructions and direction.
Adept at typing.
Comfortable to work in Rotational Shifts & are eligible for 2 Week Offs
Values we cherish:
Accountable- You take ownership of your work, can work with minimum supervision and honour deadlines.
Adaptable- You can work in an unstructured environment. As a matter of fact, you embrace uncertainty and see it as an opportunity to learn and grow
Learner for life- You are a quick learner, are excited about solving new or previously unsolvable problems, and believe in constantly upgrading your skills.
Team Player- You enjoy working with people and gel well with cross-functional teams.
Roles & Responsibilities:
Responsible for attending calls and providing information as requested by the caller.
Ensure that appropriate information is provided while taking a call.
Responsible for working in rotational shifts with strict adherence to the given roster with 2 week offs.
Need to ensure Basic Discipline is maintained on floor.
Ensure that the duration of the call is within the standardized Average Time Taken (ATT).
Responsible for transferring calls, as required, to the appropriate department, Customer Support or Marketing.
Adhering to the quality requirements and maximizing scores received in the Score Card (which measures performance and operating principles)
Responsible for working on the feedback received from the Team Leader, Group Leader, Quality Analyst or Trainer.
Adhering to the compliance and policies set by the department.
Working Environment:
General office environment: Works generally at a desk in a well-lighted, air-conditioned. office, with moderate noise levels.
Travel Requirements No
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: JustdialLocation(s): Pune
Keyskills: Operations Manager Compliance Quality Analyst WAP Customer support Fact Supervision GEL
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Justdial
Justdial is a leading internet technology company headquartered in Mumbai, India. As Indias No.1 Local Search engine, we provide comprehensive services for various businesses and services across the country. With a Pan India presence and 11 offices, our dedicated team of over 8000 employees is co...
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