Process Executive_ Sr Process Executive _SME
- Banking
- 0 - 5 years
- Hyderabad
- 7 months ago
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Job Description
Job Title: Process Executive/Sr.Process Executive/SME
Job Location- Chennai,Hyderabad
Exp- 1-2 Years- Executive / 2-3 Years- Sr. Process Executive / 4+Years - SME
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Job Descriptions :-
Process Executive:
Education/ Experience / Expectations
- Any graduate with 0 to 6 months of work experience in the international banking industry
- General awareness of the international banking products and services
- Open for Night shifts (6PM IST to 6AM IST) No rotational or Day Shift
- Location Chennai
Job Description:
- Maintain and update customer account related information in client applications
- Open for Night shifts (6PM IST to 6AM IST) No rotational or Day Shift
- Location Chennai
- Hybrid work structure
- Attention to detail
- Manage the Bank's branch requests and maintain relationship
- Basics of Mutual funds would be an advantage
- Action and respond to Ad-hoc requests and escalations in a timely fashion
- Timely completion and review of daily work inflow from our commercial bankers, bank customers and prospects
- Willing to learn with limited training and have complete knowledge of Client databases/applications designed by company which are unique
- Meet/exceed the customer SLAs / expectations in terms of quality & TAT
Senior Process Executive:
Education/ Experience / Expectations
- Any graduate with a minimum 2 years of work experience in international banking industry
- General awareness of the international banking products and services
- Open for Night shifts (6PM IST to 6AM IST) No rotational or Day Shift
- Location Chennai
Job Description:
- Maintain and update customer account related information in client applications
- Experience in Account maintenance (Account Update Maintenance DNA & Systematics)
- Experience in Customized KYC standards for Business accounts (Process Account Opening QC)
- Experience in Inbound Calls (Manage Branch Office Experts questions and provide solutions) (Process - Account Opening QC)
- Experience in Customer Deposit Cheques (Process - Remote & Mobile Deposit)
- Experience in ACH disputes and unauthorized Debits and decisioning (Process - ACH Disputes)
- Open for Night shifts (6PM IST to 6AM IST) No rotational or Day Shift
- Location Chennai & Hyderabad
- Hybrid working Model
- Attention to detail and should be able to understand concepts in a short span
- Should be able to grasp new concepts from onshore SMEs and cascade them to the larger group
- Guide junior associates in understanding concepts and achieving desired outcomes
- Manage the Bank's branch requests and maintain relationship
- Action and respond to Ad-hoc requests and escalations in a timely fashion
- Timely completion and review of daily work inflow from our commercial bankers, bank customers and prospects
- Willing to learn with limited training and have complete knowledge of Client databases/applications designed by organization which are unique
- Manage work under Critical Deadlines
- Meet/exceed the customer SLAs / expectations in terms of Production, Quality & TAT
Subject Matter Expert:
Education/ Experience / Expectations
- Any graduate with a minimum 4 years of work experience in international banking industry
- General awareness of the international banking products and services
- Open for Night shifts (6PM IST to 6AM IST) No rotational or Day Shift
- Location Chennai
Job Description:
- A person with high comprehension skills who is self-motivated and can motivate the team
- Maintain and update customer account related information in client applications
- Experience in Account maintenance (Account Update Maintenance DNA & Systematics)
- Experience in Customized KYC standards for Business accounts (Process Account Opening QC)
- Experience in Inbound Calls (Manage Branch Office Experts questions and provide solutions) (Process - Account Opening QC)
- Experience in Customer Deposit Cheques (Process - Remote & Mobile Deposit)
- Experience in ACH disputes and unauthorized Debits and decisioning (Process - ACH Disputes)
- Hybrid working model
- Attention to detail and should be able to act as an SME for the process
- Should be able to grasp new concepts from onshore SMEs and cascade them to the larger group
- Mentor junior associates in picking up concepts and achieve expected results
- Manage the Bank's branch requests and maintain relationship
- Action and respond to Ad-hoc requests and escalations in a timely manner
- Timely completion and review of daily work inflow from our commercial bankers, bank customers and prospects
- Willing to learn with limited training and have complete knowledge of Client databases/applications designed by company which are unique
- Meet/exceed the customer SLAs / expectations in terms of quality & TAT
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: BFSI, Investments & TradingRole Category: Banking OperationsRole: Banking Operations - OtherEmployement Type: Full timeContact Details:
Company: International BankingLocation(s): Hyderabad+ View Contact
Keyskills: International Banking Banking Operations
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₹ 2.25-7.25 Lacs P.A
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